1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Potential Server Issue: Posting Problems

Discussion in 'Empty Closets Help and Feedback' started by Martin, Feb 22, 2015.

Thread Tools

Thread Tools

Page 1 of 2
  1. Martin

    Martin
    Board Member Admin Team Full Member

    Joined:
    Nov 14, 2007
    Messages:
    15,266
    Likes Received:
    63
    Location:
    Merseyside, UK
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    Dear members,

    Following a few days of server-intensive maintenance work, it appears that a few members have continued experiencing issues when posting or editing posts and threads.

    If you have experienced any of these issues, please post in this thread providing information on the following:

    What you were trying to post:

    Where you tried posting it:
    Is it happening in just a particular forum(s), or sitewide?

    What the error message said:
    ^ This does not need to be exact. Just, for example, whether it was a database/MySQL error, browser timeout error etc.
    If you can provide a copy and paste of the error message, please do so.

    How long you have been experiencing the error:

    No worries if you can't remember all of this information. Please just post what you can remember.

    In the event that you are experiencing problems with posting (and thus can't post a reply), please email this information to Martin[at]emptyclosets.com

    We'll keep you updated as we go forward.

    Martin.
     
    #1 Martin, Feb 22, 2015
  2. womaninamber

    womaninamber
    Full Member

    Joined:
    Feb 14, 2014
    Messages:
    518
    Likes Received:
    21
    Location:
    Los Angeles
    Gender:
    Female
    Gender Pronoun:
    She
    Sexual Orientation:
    Bisexual
    Out Status:
    Some people
    I have been trying to post a new thread in "LGBT Later in Life" but each time I get to a page that says "Database error." This has been happening for a few days now.
     
    #2 womaninamber, Feb 22, 2015
  3. ouji

    ouji Guest

    Joined:
    Jun 24, 2013
    Messages:
    368
    Likes Received:
    0
    Location:
    USA
    Gender:
    Female
    For the past two days, I will occasionally not be able to access the EC site at all. I will get a database error message on my screen.
     
    #3 ouji, Feb 22, 2015
  4. Lawrence

    Lawrence
    Full Member

    Joined:
    Jan 16, 2014
    Messages:
    2,134
    Likes Received:
    0
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Out to everyone
    What you were trying to post:
    New thread

    Where you tried posting it:
    Chit Chat

    What the error message said:
    "Database error"
    Here's a picture of the full message:
    [​IMG]
    How long you have been experiencing the error:
    Since 20th February 2015
     
    #4 Lawrence, Feb 22, 2015
  5. Nekokoneko

    Nekokoneko
    Regular Member

    Joined:
    Aug 7, 2014
    Messages:
    48
    Likes Received:
    0
    Location:
    Tokyo
    Gender:
    Female
    Out Status:
    Some people
    What you were trying to post:
    New thread

    Where you tried posting it:
    Physical Health but also site wide

    What the error message said:
    How long you have been experiencing the error:
    Two days
     
    #5 Nekokoneko, Feb 22, 2015
  6. PatrickUK

    PatrickUK
    Full Member

    Joined:
    Feb 25, 2014
    Messages:
    6,943
    Likes Received:
    2,362
    Location:
    England
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    Just had this message as I tried to read a post on physical and sexual health:

    The database has encountered a problem.
    Please try the following:
    Load the page again by clicking the Refresh button in your web browser.
    Open the emptyclosets.com home page, then try to open another page.
    Click the Back button to try another link.
    The emptyclosets.com forum technical staff have been notified of the error, though you may contact them if the problem persists.

    We apologise for any inconvenience
     
    #6 PatrickUK, Feb 23, 2015
  7. pointofnoreturn

    pointofnoreturn
    Full Member

    Joined:
    Nov 7, 2014
    Messages:
    169
    Likes Received:
    8
    Location:
    PA
    Gender:
    Other
    Gender Pronoun:
    Other
    Sexual Orientation:
    Other
    Out Status:
    Not out at all
    Where I tried posting: Gender Identity/Expression and Gen. Support
    What I tried posting- a new thread
    The message is the same as the others, I can still reply to threads, and it's only been happening today.
     
    #7 pointofnoreturn, Feb 23, 2015
  8. Martin

    Martin
    Board Member Admin Team Full Member

    Joined:
    Nov 14, 2007
    Messages:
    15,266
    Likes Received:
    63
    Location:
    Merseyside, UK
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    Hi peeps,

    As indicated within the updated announcement, we're now back online after being down for a few hours for some in-depth maintenance.

    It would be appreciated if you could all continue keeping a look out for any database errors that may still be affecting the site, particularly if you're one of the unfortunate few who have experienced issues within the last few days. If you've reported issues already, please feel free to try creating a 'test' thread etc to check whether your account is still being affected by the problem.

    Please let us know asap if any of you encounter any problems!

    Thanks,

    Martin.
     
    #8 Martin, Feb 24, 2015
  9. Aniot

    Aniot
    Regular Member

    Joined:
    Jun 18, 2012
    Messages:
    63
    Likes Received:
    0
    Location:
    Western Europe
    Gender:
    Male
    Sexual Orientation:
    Gay
    Hey there Martin

    I have problems in answering to some conversations in my wall. With one or two people, not all. I those people i don't see the View Conversation botton in the comment nor I can answer in their wall.
     
    #9 Aniot, Feb 24, 2015
  10. BradThePug

    BradThePug
    Full Member

    Joined:
    Jun 20, 2011
    Messages:
    6,573
    Likes Received:
    288
    Location:
    Ohio
    Gender:
    Male (trans*)
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Some people
    This usually happens when somebody has disabled their wall. So, it is unlikely that this is related to the database issues that we have been having. Usually with these errors, it will come up "database error" or "SQL error on line 31".
     
    #10 BradThePug, Feb 24, 2015
  11. Chip

    Chip
    Board Member Admin Team Advisor Full Member

    Joined:
    May 9, 2008
    Messages:
    16,559
    Likes Received:
    4,757
    Location:
    northern CA
    Gender:
    Male
    Gender Pronoun:
    He
    Sexual Orientation:
    Gay
    Out Status:
    Out to everyone
    ***UPDATE 2/24***

    Our tech admins have run a deep, extended database repair that involves rebuilding all of the database tables and indexes and an in-depth integrity check. In their experience, this solves database issues in a very large percentage of cases.

    It's really important that everyone reading this thread keep a close eye for any problems, and if some of y'all (particularly those who reported issues before) can try and replicate the issues we've previously seen, and report here whether you are still seeing them, that will help us figure out if we need to revert to an ancient backup.

    Thanks!
     
    #11 Chip, Feb 24, 2015
  12. Rikudou

    Rikudou
    Regular Member

    Joined:
    Jan 3, 2015
    Messages:
    80
    Likes Received:
    0
    Location:
    Japan
    Gender:
    Male
    Sexual Orientation:
    Questioning
    Out Status:
    Out to everyone
    What you were trying to post:
    - A post asking for help with an issue I was having.

    Where you tried posting it:
    - Family Friends Relationships.

    Is it happening in just a particular forum(s), or sitewide?
    - Did not try it elsewhere, posted to my wall earlier and there was no problem with that.

    What the error message said:
    - Database error.
     
    #12 Rikudou, Feb 25, 2015
  13. Michael

    Michael
    Regular Member

    Joined:
    Aug 30, 2014
    Messages:
    2,602
    Likes Received:
    4
    Location:
    Europe
    Gender:
    Other
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Not out at all
    Can't see any avatars everywhere, including my own in my own profile, or pictures (every picture even the little icons), except here on this thread. Also my own pictures on profile seem to have vanished.

    On other forums the pictures load normally. It's only happening here on EC.

    Also I had the database error a couple of days ago. I'll try to post the details later.
     
    #13 Michael, Feb 25, 2015
  14. confuzzled82

    confuzzled82
    Full Member

    Joined:
    Apr 15, 2012
    Messages:
    3
    Likes Received:
    1
    Location:
    Call district W8
    Gender:
    Female
    Gender Pronoun:
    She
    Sexual Orientation:
    Bisexual
    Out Status:
    Out to everyone
    Just an FYI, for me, all site images have vanished, and have been replaced by no image found symbols. This even includes user photo galleries, avitars, the EC logo at the top, and all the buttons.
     
    #14 confuzzled82, Feb 25, 2015
  15. BradThePug

    BradThePug
    Full Member

    Joined:
    Jun 20, 2011
    Messages:
    6,573
    Likes Received:
    288
    Location:
    Ohio
    Gender:
    Male (trans*)
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Some people
    I'm noticing this as well. For me though, I can see avatars, it's just the site images. My guess is that they are working on solving the problem and it is making the images disappear.
     
    #15 BradThePug, Feb 25, 2015
  16. anonym

    anonym Guest

    Is this why the forum looks weird? The tables are all misaligned and I've got those image icons too.
     
    #16 anonym, Feb 25, 2015
  17. GlindaRose

    GlindaRose
    Full Member

    Joined:
    Jan 20, 2008
    Messages:
    1,230
    Likes Received:
    1
    Location:
    London
    Gender:
    Female
    Gender Pronoun:
    She
    Sexual Orientation:
    Other
    Out Status:
    Out to everyone
    Same issue for me - Loads of avatars etc have been replaced by a question mark symbol...
     
    #17 GlindaRose, Feb 25, 2015
  18. BradThePug

    BradThePug
    Full Member

    Joined:
    Jun 20, 2011
    Messages:
    6,573
    Likes Received:
    288
    Location:
    Ohio
    Gender:
    Male (trans*)
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Some people
    It probably is. I'm experiencing the same issue right now, so as soon as we get an update, we will update all of you :slight_smile:
     
    #18 BradThePug, Feb 25, 2015
  19. anonym

    anonym Guest

    I'm not techy at all so I've no idea what I'm talking about but for me, the main forum index looks fine as normal but when I click on the sub forums, the list of threads is all fucked up/
     
    #19 anonym, Feb 25, 2015
  20. Michael

    Michael
    Regular Member

    Joined:
    Aug 30, 2014
    Messages:
    2,602
    Likes Received:
    4
    Location:
    Europe
    Gender:
    Other
    Gender Pronoun:
    He
    Sexual Orientation:
    Bisexual
    Out Status:
    Not out at all
    That was my first thought, and has been confirmed because browsing around forums and my own profile, I can see now sometimes the avatars (check friendships requests, and the avatars are there). Also some recent threads like Montreal 67, and some user's avatars.

    I'm sure it'll be up and running flawlessly again soon.

    As they say in Germany please no panic at the titanic :lol:
     
    #20 Michael, Feb 25, 2015
(You must log in or sign up to post here.)
Page 1 of 2