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EmptyClosets Upgrade - Survey

Discussion in 'Empty Closets Help and Feedback' started by Martin, May 6, 2011.

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  1. Martin

    Martin
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    Hey peeps,

    Just to let you all know that we're now at Stage 2 of the consultation with members regarding EC's upgrades over the summer.

    See the Announcement for more details about the survey etc. :grin:

    EmptyClosets Upgrade - Member Consultation

    Let me know if you have any questions or anything. :slight_smile:

    Martin.
     
    #1 Martin, May 6, 2011
  2. Rikudo

    Rikudo
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    Um I've been trying to fill it out for the past 20 minutes and it keeps on telling me I've already filled out the survey when I have only gotten to the site redesign page 1. I'm I the only one experiencing this?
     
    #2 Rikudo, May 6, 2011
  3. Aya McCabre

    Aya McCabre
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    I got as far as putting my user name in, hit next and it did nothing, hit next again and got told I'd already done the survey.
     
    #3 Aya McCabre, May 6, 2011
  4. Owen

    Owen
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    I had the same issue. More specifically, the first time I hit "Next", it brought me back to the same page I was already on, with all of the fields filled in as I had filled them in before. I then hit next again, and it told me I had already filled out the survey.
     
    #4 Owen, May 6, 2011
  5. Martin

    Martin
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    Okies, it seems to be having some sort of bizarre problem for quite a few people. There is a high influx of members trying to complete it, and a few of them are able to but there must be a setting in place somewhere that is affecting others.

    I'll have a look and see what I can do to mix it. :slight_smile:

    Martin.
     
    #5 Martin, May 6, 2011
  6. Fairybread

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    Exact same thing for me
     
    #6 Fairybread, May 6, 2011
  7. Eric

    Eric
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    I didn't have a problem. :confused:
    Hm. Weird. :stuck_out_tongue_closed_eyes:
     
    #7 Eric, May 6, 2011
  8. Martin

    Martin
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    I've had to put in a support ticket with SurveyGizmo because of the problems. The settings all appear to be fine, and some stupid bug has proceeded to lock me out of tracking abandoned responses so I cant even delete them and try it again. Hopefully they'll get back to me soon. :dry:

    Sorry about this peeps. Everything was working fine until the stupid thing actually got non-test responses. :rolleyes:

    Martin.
     
    #8 Martin, May 6, 2011
  9. Rikudo

    Rikudo
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    So then we should hold off on trying to fill out the survey?
     
    #9 Rikudo, May 6, 2011
  10. Idonteven

    Idonteven
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    oh, I should have read this first ... well I did the first page? I'm sure you'll find all the information that I provided useful. :slight_smile:
     
    #10 Idonteven, May 6, 2011
  11. Martin

    Martin
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    Aye, those who have made it past the first page can continue with it as it's still submitting responses, but anybody who can't will have to play the waiting game whilst I wait for SG to get back to me. >.<

    Martin.
     
    #11 Martin, May 6, 2011
  12. Martin

    Martin
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    Hey guys,

    I've removed the demographic questions as I think they seem to be causing the problems. Can those of you experiencing problems try and enter the info again and get past page 1? :slight_smile:

    Thankies!

    Martin.
     
    #12 Martin, May 6, 2011
  13. Rikudo

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    When I clicked on the survey link it told me I had completed it. D:
     
    #13 Rikudo, May 6, 2011
  14. Jay

    Jay
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    Oh look, I can't find the right places to post stuff.

    Same thing, still gives me the "already completed it, bro!" message.
     
    #14 Jay, May 6, 2011
  15. Fairybread

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    Same "you have already completed" message...
     
    #15 Fairybread, May 6, 2011
  16. Martin

    Martin
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    Hey peeps,

    Unfortunately it looks like SurveyGizmo will not be able to fix the problem until they open on Monday, but surveys appear to be coming in without problems now so I am going to try and gather more responses in the mean time.

    On Monday I will get the surveys deleted from those of you who were having problems and hopefully that will allow you to complete the survey in full. If that doesn't work then I'll just have to link you to the back-up copy located elsewhere and hope that will allow you to complete it, and then try and find a way to merge your results with everybody else. :slight_smile: You will get a chance to complete it, I'm just not sure how things will play out until Monday!

    Thankies.

    Martin.

    PS. If anybody else is having problems then let me know. :slight_smile:
     
    #16 Martin, May 7, 2011
  17. Austin

    Austin
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    It just worked for me.
     
    #17 Austin, May 7, 2011
  18. Martin

    Martin
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    Hey peeps,

    If any of you have previously had problems and are still unable to complete the survey then either post here or PM me and I can give you a link to a back-up copy of the survey.

    Martin.
     
    #18 Martin, May 11, 2011
  19. Rikudo

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    Nope I cleared the survey with no more problems.
     
    #19 Rikudo, May 11, 2011
  20. Martin

    Martin
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    Hey everybody,

    Thanks for the replies so far. We've got just under 150 completed surveys and tis all looking fantabulous! :slight_smile:

    If anybody hasn't completed it yet then it would be greatly appreciated if you could. The survey will be closing in the next few days so that I can analyse all the feedback and start the next stage of upgrade planning. :slight_smile:

    Thankies!

    Martin.
     
    #20 Martin, May 13, 2011
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